All contractors will have relevant work experience specializing in client support or virtual/administrative assistance.
- Yes, has experience and working understanding of that skillset relevant to the years shown
- Some, exposure to the skillset but perhaps no solid working understanding
- No, probably has not had experience with that skillset
| BEGINNER | JUNIOR | SENIOR | |
|---|---|---|---|
| Years of experience as a Virtual/Administrative Assistant and the skillsets below | 1 to 2 | 3 to 4 | 5+ |
| Excellent communications skills (verbal and written) | |||
| Proficient in Google Sheets and MS Office (Word, PowerPoint, Excel, etc) | |||
| Proficient in online research-related tasks and standardization of documentation | |||
| Understanding of SEO, cross-browser testing, accessibility and usability design | |||
| Understanding of E-commerce user experience best practices | |||
| Real-time response/engagement to client inquiries/messages (Customer Service Management) | |||
| Management of online communities to ensure respectful and appropriate engagement | |||
| Experience in managing high-quality, written and visual content across all social media platforms (Facebook, Instagram, LinkedIn, etc) | |||
| IT Skills across platforms (HTML, CSS, Web Development, etc.) | |||
| Client Management (Maintain a working knowledge of the clients’ business goals in order to best optimize company strategies) | |||
| Knowledgable in setting objectives, benchmarks, KPIs | |||
| Creativity and Leadership Skills | |||
| Comfortable with collaborations between the PH and US staff on business strategies and improvement opportunities |
